Returns & Exchanges

Beyond the Box PH offers a comprehensive 7-day return policy for items with verified manufacturing defects to ensure you receive the highest quality premium electronics. All returns must be in their original packaging with complete accessories and proof of purchase.

Return Process

• 1.
  Submit a Request

  Contact our Customer Care team within 7 days of receipt providing your order number, photos of the item, and a detailed description of the technical issue.

• 2.
  Technical Assessment

  Bring your device to the nearest Beyond the Box service center or ship it back to our warehouse for a thorough inspection by our Apple-certified technicians.

• 3.
  Verification Process

  Our team will verify the defect and ensure the device has no signs of accidental damage, unauthorized modification, or water exposure.

• 4.
  Resolution

  Once approved, we will facilitate a 1-to-1 replacement of the unit or issue a store credit if the specific model is currently out of stock.